Shipping, returns, and refund guidance.
Updated September 27, 2026
Shipping
- Products are prepared after checkout and shipped to the address provided at purchase.
- Shipping price, tax, and delivery options are calculated during checkout and are not reduced by product discount codes.
- Delivery timing can vary by product, destination, carrier, and order volume.
Returns and replacements
- Because products are prepared for each order, size preference changes and buyer remorse may not qualify for automatic return approval.
- Please report damaged, defective, misprinted, or incorrect items as soon as possible, preferably within 5 business days after delivery. This preferred reporting period does not limit rights or remedies under applicable consumer law.
- Please include your order number and a short description. Photos, if available, help us review visible problems; contact us if you need help documenting an issue.
- When an issue is approved, the usual fix is an exact replacement or reprint of the same item, size, color, and design. Refunds or store credit are reviewed case by case.
- Packages marked delivered should first be checked with household members, neighbors, building staff, and the local carrier before a lost-package review is requested.
Reporting problems and your legal rights
Please report damaged, defective, misprinted, incorrect, or delivery-related problems as soon as possible, preferably within five business days after delivery, so we can investigate promptly. This preferred reporting period does not remove rights or remedies you have under applicable consumer law. Contact hello@boldteehub.com or visit our contact page with your order number and a description; photos can help us assess a visible problem.
Our made-to-order, return, replacement, and refund policies do not limit any remedy that applicable law requires. Where a mandatory consumer protection conflicts with these policies, that protection applies.
Shipment delays
If we cannot ship within the time represented for your order, we will notify you and provide the delay or cancellation/refund options required by applicable law. Carrier delivery estimates are separate from the time needed to prepare and dispatch your order.
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Send an issue report
For damaged, defective, misprinted, incorrect, or delivery-related problems, submit the order number, delivery date, and clear photos as soon as possible, preferably within 5 business days after delivery. This preferred reporting period does not limit rights or remedies under applicable consumer law.